Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Academic Quality Management UK Ltd (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or use our services. We are the data controller responsible for your personal information and handle it in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. The information we collect

We may collect and process:

• Information you give us — when you complete our enquiry form or contact us, such as your name, organisation, email address, phone number and the details of your message.
• Service information — information you share with us so we can provide our services, which may include details about your organisation, provision and quality systems.
• Payment information — when you pay for a service, your payment is processed by our payment provider, Stripe. We do not collect or store your full card details.
• Technical information — basic, privacy-friendly analytics about how visitors use our website (for example, which pages are viewed), which does not identify you personally.

2. How we use your information

We use your personal information to respond to your enquiries, provide and manage our services, take and process payments, keep records and meet our legal and accounting obligations, and improve our website and services.

We rely on the following lawful bases: your consent; the performance of a contract with you (or taking steps at your request before entering into one); our legitimate interests in running and promoting our business; and compliance with our legal obligations.

3. Payments

Payments are handled securely by Stripe, our third-party payment processor. When you make a payment, your card details are collected and processed directly by Stripe and are not stored on our systems. Stripe processes your information in line with its own privacy policy, available on the Stripe website.

4. Sharing your information

We do not sell your personal information. We may share it with:

• our payment provider (Stripe), to process payments;
• service providers who help us run our website, email and business (such as hosting and email providers), under appropriate confidentiality terms;
• our professional advisers, such as accountants or legal advisers, where necessary;
• relevant authorities or regulators where we are required to do so by law.

5. Cookies and analytics

Our website uses minimal cookies and privacy-friendly analytics. We do not use tracking cookies to build advertising profiles. Where any non-essential cookies are used, we will ask for your consent first.

6. How long we keep your information

We keep your personal information only for as long as we need it for the purposes set out in this policy, and to meet our legal and accounting obligations. When we no longer need it, we securely delete or anonymise it.

7. Where your information is stored

Your information is stored within the UK and the European Economic Area where possible. Some of our providers (such as Stripe) may process information outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place to protect your information in line with UK data protection law.

8. Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Our website is served over a secure, encrypted (HTTPS) connection.

9. Your rights

Under UK data protection law you have the right to: access the personal information we hold about you; ask us to correct inaccurate or incomplete information; ask us to delete your information in certain circumstances; restrict or object to our processing; request the transfer of your information to another organisation; and withdraw your consent at any time where we rely on it. To exercise any of these rights, please contact us at hello@academicqualitymanagement.co.uk.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at hello@academicqualitymanagement.co.uk or by post at the registered office address above.